RETURNS & EXCHANGES

We want you to love what you ordered. If something isn't right, here's what you need to know.

CHANGE OF MIND + WRONG SIZE

Lucky Strangr original graphic clothing is printed to order specifically for each purchase. Selected sourced products are fulfilled by our supplier partners.

We generally cannot accept returns or exchanges for change of mind, choosing the wrong size or ordering the wrong colour. Please review the product information and relevant size chart carefully before purchasing.

DAMAGED, FAULTY OR INCORRECT ITEMS

If your order arrives damaged, faulty, misprinted or isn't the item you ordered, please contact us as soon as possible.

Include:

Your order number
A description of the issue
Clear photos showing the problem

We'll review the issue and arrange an appropriate solution where applicable.

Please don't send an item back without contacting us first.

ORDERED THE WRONG SIZE?

Because each piece is produced specifically for your order, we unfortunately can't exchange an item simply because the wrong size was selected.

We've included garment measurements in our Size Guide so you can compare them with a top you already own before ordering.

Different Lucky Strangr styles use different garment blanks and fits, so please check the specific size chart for the product you're buying rather than assuming you'll wear the same size across every style.

CANCELLATIONS + ORDER CHANGES

Made-to-order pieces can move into production quickly.

If you've made a mistake with your order, contact us as soon as possible and we'll see whether it can still be changed or cancelled.

Once production has started, we may not be able to modify or cancel your order.

RETURNS

Please contact us before returning anything.

If a return is approved, we'll provide instructions on what to do next. Items sent back without first contacting us may not be accepted.

REFUNDS

Where a refund is approved, it will be issued back to your original payment method.

Please allow additional processing time for your bank or payment provider to return the funds to your account.

AUSTRALIAN CONSUMER LAW

Nothing in this policy excludes or limits any rights you may have under the Australian Consumer Law.

Where an item has a major problem, is faulty, isn't as described or otherwise fails to meet applicable consumer guarantees, you may be entitled to a remedy under Australian Consumer Law.