SHIPPING
Everything you need to know about preparing, delivery and tracking for your Lucky Strangr order.
HOW YOUR ORDER IS PREPARED
Some pieces are made especially for you after your order is placed. Preparation times vary by item, so check the product page for details.
Most orders arrive together. Occasionally, items from the same order may arrive in separate parcels or on different days.
PROCESSING TIMES
Original printed pieces generally require approximately 2–7 business days for production before shipping. Processing times for other products may vary. During busy periods, launches and holidays, preparing your order may take a little longer.
Processing time is separate from delivery time. Any delivery estimate starts after an item is ready to ship.
SHIPPING RATES
Lucky Strangr charges one flat shipping rate per order, based on your delivery country. Current rates are:
- Australia — $9.95 AUD
- New Zealand — $14.95 AUD
- United States — $14.95 AUD
- Canada — $19.95 AUD
Orders valued at $150 AUD or more qualify for free shipping within Australia. New Zealand and United States orders valued at $200 AUD or more qualify for free shipping.
Rates and free-shipping thresholds are in Australian dollars (AUD). Checkout may display the converted amount in your selected market currency. We currently ship to Australia, New Zealand, the United States and Canada. Your applicable rate is shown before payment.
If your order arrives in separate parcels, you will not be charged any extra shipping after checkout.
Customs duties, import taxes or other charges imposed by the destination country are separate from the Lucky Strangr shipping rate and remain the customer’s responsibility.
DELIVERY TIMES
Delivery times depend on the item and delivery address. Any timeframe shown is an estimate, not a guaranteed delivery date. Carrier delays, busy periods, customs processing, severe weather and other circumstances outside our control may affect delivery.
Once an item has been dispatched, you’ll receive a shipping confirmation email with tracking details where available.
AUSTRALIAN ORDERS
Lucky Strangr is based in Australia. Depending on the item, preparation times can vary and your order may be shipped from outside Australia. Check the product page for its delivery details.
Australian customers pay the single flat shipping rate shown at checkout, even if an order arrives in separate parcels.
INTERNATIONAL ORDERS
International shipping is available to the destinations offered at checkout.
International orders may be subject to customs duties, import taxes or other fees imposed by the destination country. These charges, where applicable, are the customer’s responsibility and are not included in the product price or Lucky Strangr shipping rate.
Customs processing may also delay delivery. Lucky Strangr cannot control customs decisions, processing times or additional charges imposed by local authorities.
WILL MY ORDER ARRIVE IN ONE PARCEL?
Most orders arrive together. Occasionally, items may arrive in separate parcels or on different days. You’ll still only pay the shipping shown at checkout. Tracking details will be sent for each parcel when available.
TRACKING YOUR ORDER
When tracking is available, your tracking details will be emailed after each parcel has been dispatched. Please allow some time for tracking information to begin updating. In some cases, it may not update until the parcel reaches the carrier’s next facility.
If your tracking has not updated for an extended period, contact us with your order number and we’ll look into it.
INCORRECT DELIVERY ADDRESS
Please check your name and complete delivery address carefully before placing your order.
If you notice a mistake, contact us as quickly as possible. We’ll try to help, but we cannot guarantee that an address can be changed once an order has entered production, begun processing or been dispatched. Lucky Strangr may be unable to recover, redirect or replace an order delivered to the address entered at checkout.
LOST OR DAMAGED ORDERS
If your parcel appears to be lost in transit or arrives damaged, contact us with your order number, a description of the problem and clear photographs where relevant. We’ll review the situation and help determine what happens next.
NEED A HAND?
Questions about your order or delivery? Head to our Contact page and send us a message. If you’ve already placed an order, please include your order number so we can help you faster.
Lucky Strangr ★ Original graphics and handpicked Western trouble. Based in Australia.