SHIPPING

Everything you need to know about processing, delivery and tracking your Lucky Strangr order.

HOW YOUR ORDER IS PREPARED

Lucky Strangr is an independent Australian label offering original graphic pieces alongside a handpicked collection of Western-inspired clothing, boots and accessories.

Some pieces are produced especially for you after your order is placed, while others are prepared for dispatch from one of our fulfilment locations.

Depending on the products ordered, items may be shipped from different locations and arrive in separate packages.

PROCESSING TIMES

Original printed pieces generally require approximately 2–7 business days for production before shipping.

Processing times for other products can vary. During busy periods, launches and holidays, preparing your order may take a little longer.

Shipping time begins after your order has been produced or processed—it isn’t included within the processing period.

SHIPPING TIMES

Delivery times depend on the product, fulfilment location and delivery address.

Any delivery timeframe provided is an estimate. Carrier delays, busy periods, customs processing and other circumstances outside our control may affect the final delivery date.

Once your order has been dispatched, you’ll receive a shipping confirmation email with tracking details where available.

SHIPPING COSTS

Shipping costs are calculated at checkout according to the products in your order and your delivery location. You’ll be able to review the shipping charge before completing payment.

If your order is split into multiple packages, you won’t be charged any additional shipping after checkout.

AUSTRALIAN ORDERS

Lucky Strangr is based in Australia, but products are prepared and dispatched from different fulfilment locations. Some orders may be shipped from outside Australia.

This means processing and delivery times can vary between products, even when they’re being delivered to the same Australian address.

INTERNATIONAL ORDERS

International shipping is available to the destinations shown at checkout.

International orders may be subject to customs duties, taxes or import fees imposed by the destination country. These charges, where applicable, are the customer’s responsibility and aren’t included in the amount paid to Lucky Strangr.

Customs processing may also delay delivery.

WILL MY ORDER ARRIVE IN ONE PACKAGE?

Not always.

If your order contains different products, they may be dispatched from separate fulfilment locations. Your items may arrive in different packages or on different days.

You’ll receive the available shipping and tracking information for each parcel.

TRACKING YOUR ORDER

When tracking is available, your tracking details will be emailed to you after your order has been dispatched.

Please allow a little time for the tracking information to update after receiving your shipping confirmation.

If your tracking hasn’t updated for an extended period, contact us with your order number and we’ll look into it.

INCORRECT DELIVERY ADDRESS

Please check your name and delivery address carefully before placing your order.

If you notice a mistake, contact us as quickly as possible. We’ll try to help, but we can’t guarantee that an address can be changed once an order has entered production, begun processing or been dispatched.

We may be unable to recover or replace a parcel delivered to the address entered at checkout.

LOST OR DAMAGED ORDERS

Something gone wrong? Get in touch.

If your parcel appears to be lost in transit or arrives damaged, contact us with your order number, a description of the problem and clear photographs where relevant.

We’ll review the issue and help work out what happens next.

NEED A HAND?

Questions about your order or delivery?

Head to our Contact page and send us a message. If you’ve already placed an order, please include your order number so we can help you faster.

Lucky Strangr ★ Original graphics and handpicked Western trouble. Based in Australia.