Refund policy

We want you to love what you ordered. If something isn’t right, here’s what you need to know.

CHANGE OF MIND, WRONG SIZE OR WRONG COLOUR

We generally don’t accept returns or exchanges because you changed your mind, selected the wrong size or ordered the wrong colour.

Sizing varies between products, so please check the measurements provided in our Size Guide and compare them with a similar item you already own before ordering.

Some Lucky Strangr products are printed specifically for each order. Other products begin processing through our fulfilment locations shortly after an order is placed. Because of this, we can’t guarantee exchanges or order changes once processing has begun.

This policy does not affect your rights if a product is faulty, damaged, incorrectly supplied or materially different from its description.

DAMAGED, FAULTY, MISPRINTED OR INCORRECT ITEMS

If your item arrives damaged, faulty, misprinted, materially different from its description or isn’t the item you ordered, please contact us as soon as possible.

Please include:

  • Your order number

  • A description of the problem

  • Clear photographs showing the item and issue, where possible

  • A photograph of the packaging if it was damaged during delivery

Please don’t return anything before contacting us. We’ll review the issue and explain what happens next.

REMEDIES

After reviewing the issue, we’ll arrange an appropriate remedy in accordance with Australian Consumer Law.

Depending on the circumstances, this may include a replacement, repair, refund or another suitable resolution.

Made-to-order status does not remove your consumer rights when a product is faulty, damaged, incorrectly supplied or doesn’t match its description.

RETURN SHIPPING

If a return is required, we’ll provide the return instructions and appropriate return address.

Please don’t return an item to the sender address shown on the original parcel unless we specifically instruct you to do so. Different products may be dispatched from different fulfilment locations.

Where required under Australian Consumer Law, Lucky Strangr will cover reasonable return-shipping costs for a product confirmed to have a fault or other covered problem.

Items returned without contacting us first may be delayed or sent to an incorrect location.

CANCELLATIONS + ORDER CHANGES

Contact us as quickly as possible if you need to change or cancel an order.

Orders can enter production or processing shortly after they’re placed. We’ll try to help, but we can’t guarantee changes or cancellations once this has begun.

If we can’t make the requested change, we’ll let you know.

REFUNDS

Approved refunds will be returned to the original payment method.

Please allow additional processing time for your bank or payment provider to return the funds to your account after the refund has been issued.

The amount refunded will include any amounts required under Australian Consumer Law.

AUSTRALIAN CONSUMER LAW

Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot legally be excluded under Australian Consumer Law.

Consumer guarantees may entitle you to a repair, replacement, refund or other remedy where a product has a problem, is unsafe, isn’t of acceptable quality or doesn’t match its description.

NEED HELP?

Something wrong with your order?

Head to our Contact page and send us a message. Include your order number and any relevant photographs so we can help you as efficiently as possible.

Lucky Strangr ★ Original graphics and handpicked Western trouble. Based in Australia.