Shipping policy
Everything you need to know about processing, delivery and tracking your Lucky Strangr order.
HOW YOUR ORDER IS PREPARED
Lucky Strangr is an independent Australian label offering original graphic pieces alongside a handpicked collection of Western-inspired clothing, boots and accessories.
Some pieces are made especially for you after your order is placed. Preparation times can vary by item.
Most orders arrive together. Occasionally, items may arrive in separate parcels or on different days.
PROCESSING TIMES
Original printed pieces generally require approximately 2–7 business days for production before shipping.
Processing times for other products may vary. During busy periods, launches and holidays, preparing your order may take a little longer.
Shipping time begins after an item has been produced or prepared and is not included within the processing period.
SHIPPING RATES
Lucky Strangr charges one flat shipping rate per order, based on the customer’s delivery country.
Current shipping rates are:
- Australia — $9.95 AUD
- New Zealand — $14.95 AUD
- United States — $14.95 AUD
- Canada — $19.95 AUD
New Zealand orders valued at $200 AUD or more qualify for free shipping.
Australia orders valued at $150 AUD or more qualify for free shipping.
United States orders valued at $200 AUD or more qualify for free shipping.
Available destinations and the applicable shipping rate will be displayed at checkout before payment is completed.
If your order arrives in more than one parcel, you’ll still only pay the shipping shown at checkout.
Any customs duties, import taxes or other charges imposed by the destination country are separate from the Lucky Strangr shipping rate and remain the customer’s responsibility.
DELIVERY TIMES
Delivery times depend on the item and delivery address.
Any delivery timeframe provided is an estimate rather than a guaranteed delivery date. Carrier delays, busy periods, customs processing, severe weather and other circumstances outside our control may affect delivery.
Occasionally, items from the same order may arrive on different days.
Once an item has been dispatched, you’ll receive a shipping confirmation email with tracking details where available.
AUSTRALIAN ORDERS
Lucky Strangr is based in Australia. Depending on the item, your order may need time to be prepared before dispatch and may be shipped from outside Australia.
This means processing and delivery times can vary between products, even when they are being delivered to the same Australian address.
Australian customers pay the single flat shipping rate shown at checkout, even if an order arrives in separate parcels.
INTERNATIONAL ORDERS
International shipping is currently available to the destinations offered at checkout.
International orders may be subject to customs duties, import taxes or other fees imposed by the destination country. These charges, where applicable, are the customer’s responsibility and are not included in the product price or Lucky Strangr shipping rate.
Customs processing may also delay delivery. Lucky Strangr cannot control customs decisions, processing times or additional charges imposed by local authorities.
WILL MY ORDER ARRIVE IN ONE PARCEL?
Most orders arrive together. Occasionally, items may arrive in separate parcels or on different days. You’ll still only pay the shipping shown at checkout.
Where available, tracking information will be provided for each parcel.
TRACKING YOUR ORDER
When tracking is available, your tracking details will be emailed after each parcel has been dispatched.
Please allow some time for tracking information to begin updating after receiving your shipping confirmation. In some cases, tracking may not update until the parcel reaches the carrier’s next facility.
If your tracking has not updated for an extended period, contact us with your order number and we’ll look into it.
INCORRECT DELIVERY ADDRESS
Please check your name and complete delivery address carefully before placing your order.
If you notice a mistake, contact us as quickly as possible. We’ll try to help, but we cannot guarantee that an address can be changed once your order has entered production, begun processing or been dispatched.
Lucky Strangr may be unable to recover, redirect or replace an order delivered to the address entered by the customer at checkout.
LOST OR DAMAGED ORDERS
Something gone wrong? Get in touch.
If your parcel appears to be lost in transit or arrives damaged, contact us with your order number, a description of the problem and clear photographs where relevant.
We’ll review the situation and help determine what happens next.
NEED A HAND?
Questions about your order or delivery?
Head to our Contact page and send us a message. If you’ve already placed an order, please include your order number so we can help you faster.
Lucky Strangr ★ Original graphics and handpicked Western trouble. Based in Australia.